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Training / Professional Services

Mentoring & Coaching

Our mentoring programme is tailored for managers, particularly those who are new to their roles or who have had limited training opportunities. It focuses on developing leadership skills, providing guidance to process workplace issues effectively, and building confidence to make impactful decisions.

Coaching, on the other hand, is about clarity and direction. It’s particularly beneficial for entrepreneurs, professionals seeking a harmonious work-life balance, or those facing mental health challenges. Whether your focus is personal development – such as building relationships, confidence, and self-esteem – or business-oriented – like setting goals, crafting a vision, or motivating a team – our coaching services are versatile and adaptive to your unique needs.


Understanding Mentoring  

Mentoring, at its core, is a powerful tool for personal and professional development, and it forms a key component of our services at Flagship. Our mentoring programme is specifically designed to support and guide managers, particularly those who are stepping into their roles for the first time or who may have encountered gaps in their training. The essence of mentoring lies in its capacity to foster growth, provide direction, and instil confidence in these individuals, enabling them to excel in their managerial duties.

The mentor-mentee relationship is a unique and personalised experience. Our mentors are seasoned professionals who bring a wealth of knowledge and insights from their own experiences. They are not just advisors but partners in your growth journey. They work closely with each mentee to understand their specific challenges and objectives, providing tailored guidance that addresses their unique needs.

A significant focus of our mentoring is on leadership skills development. In today’s dynamic professional environment, effective leadership is more than just managing tasks and people. It involves inspiring and motivating teams, making strategic decisions, and navigating complex organisational dynamics. Our mentors help in honing these skills, ensuring that mentees are equipped to lead with confidence and competence.

Critical Areas of Focus in Executive Coaching  

1. Managing Growth and Development

As organisations evolve, so must their leaders. Our coaching assists executives in managing both personal and professional growth, ensuring they remain agile and adaptable in the face of change. This includes developing strategies for scaling teams and operations, fostering innovation, and sustaining organisational culture during growth phases.

2. Career Transitioning

Whether it’s stepping into a higher role or shifting to a different leadership path, transitions can be challenging. Our coaches provide guidance and support to navigate these changes smoothly, aligning new responsibilities with personal and organisational goals.

3. Overcoming Limiting Beliefs

A critical aspect of our coaching involves helping leaders identify and overcome self-imposed limitations. By challenging these beliefs, we enable executives to unlock their full potential, fostering a mindset conducive to success and resilience.

4. Building High-Performance Teams

Leadership is as much about the leader as it is about the team. Our coaching includes strategies for building and nurturing high-performing teams, focusing on communication, delegation, motivation, and conflict resolution.

5. Personalised Approach

Each executive’s journey is unique. Our coaching starts with an in-depth assessment to understand the individual’s goals, challenges, and leadership style. This enables us to tailor our approach, ensuring that the coaching is relevant, impactful, and aligned with the executive’s aspirations.

6. Sustainable Impact

The goal of our executive coaching is not just immediate improvement but lasting change. We work with executives to develop skills and strategies that have a sustainable impact on their leadership and their organisation.

The Coaching Process at Flagship

The coaching process at Flagship is a meticulously designed journey that begins with understanding the individual needs of our clients and culminates in achieving substantial personal and professional growth. This process is built on a foundation of personalisation, ensuring that each step is tailored to the specific goals, challenges, and aspirations of the individuals we work with. Here’s an overview of the steps involved in our coaching process:

Flagship’s coaching process is a transformative journey designed to empower individuals with the clarity, direction, and motivation needed to achieve their personal and professional objectives. Through this structured yet flexible approach, we ensure that our clients not only reach their goals but also enjoy a journey of self-discovery and development.

1. Discovery Session

  • Purpose: The initial discovery session is crucial for laying the groundwork for the coaching relationship. It’s an opportunity for the coach and the client to establish rapport, discuss the client’s objectives, and identify the areas they wish to develop or improve.
  • Process: During this session, clients are encouraged to share their aspirations, challenges, and what they hope to achieve through coaching. This information allows the coach to tailor the coaching programme to fit the client’s unique context.

2. Goal Setting

  • Purpose: Setting clear, achievable goals is fundamental to the success of the coaching process. Goals provide direction and a benchmark for progress throughout the coaching journey.
  • Process: Together with the coach, clients identify both short-term and long-term goals. These goals are specific, measurable, attainable, relevant, and time-bound (SMART), ensuring they are both challenging and achievable.

3. Creating Vision

  • Purpose: Developing a clear vision is about understanding the ‘why’ behind the goals. It involves painting a vivid picture of what success looks like and how it aligns with the client’s values and aspirations.
  • Process: Through guided exercises and discussions, clients articulate their vision, which serves as a motivating force and a compass throughout their coaching journey.

4. Breakthrough Sessions

  • Purpose: Breakthrough sessions are designed to tackle specific challenges or barriers that may be hindering progress. These sessions aim to facilitate significant shifts in perspective or behaviour.
  • Process: Utilising various techniques, such as motivational mapping or timeline therapy, coaches work with clients to identify and overcome obstacles, leading to breakthrough moments of insight or change.

5. Specialised Techniques

  • Motivational Mapping: An innovative tool that helps clients understand their personal motivators, enhancing engagement, fulfilment, and performance.
  • Timeline Therapy: A technique used to address past experiences that may be affecting the client’s present mindset or behaviour, facilitating emotional healing and change.

6. Ongoing Support and Accountability

  • Purpose: To ensure that clients remain motivated and on track to achieve their goals, ongoing support and accountability mechanisms are integral to our coaching process.
  • Process: Regular check-ins and progress reviews allow for adjustments to the coaching plan as needed. This ensures that the coaching remains responsive to the client’s evolving needs and circumstances.

7. Evaluation and Reflection

  • Purpose: The final phase of the coaching process is about evaluating the progress made towards the goals and reflecting on the journey.
  • Process: Clients and coaches review the goals set at the beginning of the process, assess the outcomes, and discuss the insights and learnings gained. This reflection helps consolidate the growth experienced and sets the stage for future development.

Understanding Motivational Mapping


Motivational Mapping is based on the principle that motivation stems from understanding an individual’s core drivers. These drivers are not static but can change over time and in different contexts. By mapping these motivators, we can tailor strategies that align with an individual’s intrinsic motivations, thereby enhancing their engagement and productivity.


The tool is used to assess an individual’s primary motivators by asking a series of questions. The responses are then analysed to identify the top motivators that drive the individual’s behaviour and decisions.

The Process of Motivational Mapping

1. Assessment

The process begins with a comprehensive assessment designed to identify an individual’s key motivators. This step involves completing a questionnaire that probes various aspects of what drives satisfaction and engagement for the individual.

2. Analysis

The results from the assessment are then analysed to produce a motivational map. This map highlights the top motivators for the individual, providing insights into what drives their actions and how they seek fulfilment in both personal and professional contexts.

3. Review

A detailed review session is conducted to discuss the outcomes of the motivational map. During this session, individuals gain insights into their primary motivators and how these impact their work and life.

4. Action Planning

Armed with the understanding of their motivators, individuals, along with their coaches or mentors, develop action plans. These plans are designed to align their work and goals with their intrinsic motivators, thereby increasing motivation and engagement.

Benefits of Motivational Mapping

Enhanced Engagement

By aligning tasks and goals with an individual’s key motivators, motivational mapping significantly boosts engagement and satisfaction in their role.

Improved Performance

Understanding and leveraging personal motivators leads to higher levels of energy, enthusiasm, and commitment, thus enhancing overall performance.

Personal Fulfilment

Motivational mapping helps individuals pursue paths that are in harmony with their core motivations, leading to greater personal fulfilment and work-life balance.

Effective Team Management

For managers, understanding the motivators of team members enables more effective team management, motivation, and development strategies. This fosters a more cohesive and productive team environment.

Elevate Your Leadership: Start with Flagship

The benefits of engaging with Flagship’s mentoring and coaching services extend beyond the individual. They ripple through organisations, enhancing leadership, team dynamics, and overall performance. We pride ourselves on not just facilitating growth and development but on fostering environments where motivation, engagement, and productivity thrive.

Together, let’s navigate the complexities of the modern professional landscape with confidence, foresight, and a proactive approach to success.

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